ASTRA Asigurari opens its first Claim Dispatch Service in the territorial network of the insurer in Constanta and it launches the project platform of the Repair Scheduling Office in this region.

Astra Asigurari, the leader of the Romanian insurance market, opens its first Claim Dispatch Service in the territorial network of the insurer in Constanta and it launches the project platform of the Repair Scheduling Office in this region, in order to provide its customers with fast and efficient services, under the highest quality standards.

A Dispatch Service has been operating successfully within the Damage Center since the second half on March 2011.

At the same time, Astra Asigurari customers will have access to an online claim reporting system. Thus, they may find out the documents required to draw up the damage file and they may also fill them in on the www.astraonline.ro website, they will benefit from online counseling and they will also find out their appointment date with the Damage Center online.

“Astra Asigurari opens 500 damage files per day nationally, on average. In Constanta, the average of damage files that are opened every day is 30 files. Therefore, it is extremely important for our customers to benefit from services that are subject to constant improvement, from the opening of the damage files to the end of the repair works”, declares Radu Mustatea, Chairman of the Astra Asigurari Directorate.

Moreover, Astra will monitor the vehicle damage instrumentation process online via an IT platform registering all the steps taken by the damage file: from the opening thereof to the end of the repair work. This refers to the launching of the project platform of the Repair Scheduling Office together with the partner service shops. However, each service shop will undergo technical assessment before entering this program, in a system measuring the technical equipment and the degree of satisfaction of Astra customers.

“We are trying to improve services both within our company and in our relation with partner service centers. For example, it is important for Astra customers to have the option to view the status of the repairs carried out on their damaged vehicle in real time, which is why we insist that our partner service centers have video cameras installed in their workshops. We have already provided the Damage Centers with video equipment. Customers can select the service centers according to their area of interest or to the area near their homes. We will assess the degree of satisfaction of each customer at the end of the settled damages”, concluded Radu Mustatea.

The damages paid at the level of Constanta county in the first three months of 2011, on the vehicle liability insurance segment, have amounted to lei 4,372,376 (1,298 settled files), compared to lei 1,640,689 (528 settled files) in the same period of the previous year. The damages paid on the CASCO segment at the level of Constanta County have amounted to lei 2,954,232 (2,036 settled files) during the first three months of 2011, compared to lei 2,424,171 (528 settled files) in the same period of 2010.

About ASTRA Asigurări

ASTRA Asigurări, the leader of the Romanian insurance market, has concluded 2010 with a total subscribed gross premium volume amounting to lei 1,083,209,476, registering a 34% increase compared to 2009.

Financial results for January-December 2010:

• The increase of the subscribed gross premium volume by 34%, up to lei 1,083,209,476.The damages paid by Astra Asigurări, in 2010, have registered an increase by 61% compared to 2009, from lei 328,167,178 to lei 526,883,477. The company entered the Hungarian market in the fall of 2010, opening the ASTRA BIZTOSITO branch in Budapest, where it will begin my subscribing on the following segments: vehicle liability insurance, property and Casco. The company has adapted the online sales portal www.astraonline.ro to the neighboring market, creating www.astraonline.hu.

Astra Asigurari

Press Office

For more information, please contact:

Gianina Ungureanu Iovanel

gianina.iovanel@astrasig.ro