ASTRA Asigurari opens its first Damage Center in Cluj-Napoca and launches the project platform of the Repair Scheduling Office in this region

Astra Asigurari, the leader of the Romanian insurance market, is opening its Damage Center in Cluj-Napoca and it is launching the project platform of the Repair Scheduling Office in order to provide its customers with fast and efficient services, of the highest standards.

“Astra is the largest insurance company in Romania and it is extremely important for our customers to benefit from services that are subject to constant improvement, from the opening of the damage files to the finalization of the repair works”, declares Radu Mustatea, President of the Astra Asigurari Directorate.

Astra Asigurari has also opened such Damage Centers in Bucharest, Constanta, Iasi, Brasov and Ploiesti.

Moreover, Astra shall carry out the online monitoring of the instrumentation process of vehicle damages via an IT platform that shall register all steps taken by the damage file: from the opening thereof to the finalization of the repair work. It refers to the release of the project platform of the Repair Scheduling Office together with the partner service centers. However, each service center shall be subject to technical assessment prior to entering this program, in a system measuring the technical equipment and the degree of satisfaction of Astra customers.

“We are trying to improve services both within our company and in our relation with partner service centers. For example, it is important for Astra customers to have the option to view the status of the repairs carried out on their damaged vehicle in real time, which is why we insist that our partner service centers have video cameras installed in their workshops. We have already provided the Damage Centers with video equipment. Customers can select the service centers according to their area of interest or to the area near their homes. We will assess the degree of satisfaction of each customer at the end of the settled damages”, concluded Radu Mustatea.

During the first three months of this year, Astra Asigurari has paid damages amounting to lei 105,271,480 (28,395 settled files) on the vehicle liability insurance segment, registering an 87% increase compared to the same period of the previous year (lei 56,288,215 - 14,221 settled files). During the first three months of 2011, on the CASCO segment, the settled damages amounted to lei 54,703,532 (14,240 settled files), registering a 50% increase compared to the same period of the previous year, respectively lei 36,446,877 (7,986 settled files).

About ASTRA Asigurari

ASTRA Asigurari, the leader of the Romanian insurance market, has concluded 2010 with a total subscribed gross premiums volume amounting to lei 1,083,209,476, registering a 34% increase compared to 2009, in accordance with the preliminary results. Financial results for January-December 2010:

• The increase of the net accounting profit by 308% compared to 2009, from lei 6,206,843 to lei 25,325,856;

• The increase of the subscribed gross premium volume by 34%, up to lei 1,083,209,476

The damages paid by Astra Asigurari, in 2010, have registered an increase by 61% compared to 2009, from lei 328,167,178 to lei 526,883,477.

The company entered the Hungarian market in the fall of 2010, opening the ASTRA BIZTOSITO branch in Budapest, where it will begin my subscribing on the following segments: vehicle liability insurance, property and Casco. The company has adapted the online sales portal www.astraonline.ro to the neighboring market, creating www.astraonline.hu.

Astra Asigurari

Press Office

For more information, please contact:

Gianina Ungureanu Iovanel

gianina.iovanel@astrasig.ro